Posts Tagged ‘iPhone’

iPhone and Exchange Calendar Problems

Friday, December 12th, 2008

A couple of weeks ago I posted about some problems I’d been seeing with my iPhone not quite syncing all of the changes to my mailbox.  At work we’ve been doing a bit more investigation around this after we found that a few of the guys out in the business with iPhones were having similar problems. 

So far we’ve been able to identify and replicate some pretty significant issues with how the iPhone deals with calendars and mailboxes that have recurring meetings and delegates – i.e. someone like a personal assistant who also has access to a calendar and mailbox.   The end result is that people can end up with:

  • - Missing calendar entries on their phone (even though they exist in Outlook)
  • - Calendar entries on their phone for deleted/cancelled meetings
  • - Multiple calendar entries for the same meeting

Having seen this happen it can be pretty frustrating for the end users.  These particular problems will only effect a fairly limited number of people – how many people have PA’s and deligates?  But those that do tend to be relatively senior. 

There are some known issues with how the Activesync protocol deals with delegates in Exchange 2003, but the iPhone seems to have more problems with it than other Exchange Activesync clients. 

There is some mention of this problem on the Apple support forums, but no information about a fix.  Hopefully now that we have some repeatable scenarios we can help resolve the problem.

(Cheers to the guys at work who did the testing!)

iPhone’s ActiveSync not quite as active as you’d expect?

Tuesday, November 11th, 2008

Does anyone else have the problem of their iPhone not always syncing changes between itself and Exchange? 

I’ve noticed that the mailbox on my iPhone doesn’t always pick up on changes that I might make on my Outlook client or Webmail.  So for example at the moment my iPhone is showing 10 new meeting invitations that I have already accepted and replied to.  I’ve also just had to re-read 14 emails to stop them being highlighted as unread.

It seems an odd problem to me… but a few people here have found the same.  I thought I would see if anyone else had noticed this (it could be our instance of exchange?)

Google Androids breaking Windows

Thursday, October 16th, 2008

Since T-Mobile launched the first Google Android based phone a few weeks ago I’ve read a few good pieces about the both the phone itself and the overall platform.  I find it interesting that pretty much all the articles and blogs compare Android directly with the iPhone.  From what I’ve seen it’s more an alternative to Microsoft’s Windows Mobile. 

I’m sure some of this is due to the current iPhone and Apple buzz, but I don’t think the WM comparison is something we can ignore.  For one thing Android is a platform rather than a ‘product’.  Where as the iPhone is a complete product – hardware, OS, applications and services, Android is very similar to Windows Mobile in that its a platform you can adopt for your hardware or apps. 

It strikes me that Android is a lot like Chome in that I imagine its seen as a vehicle for the delivery of Googles cloud services.  Although I don’t think Google have really chased the Enterprise market in the past they seem to be building up this side of their business, putting in place the building blocks they will need to move in and squash MS.  There’s a lot of money to be made in the enterprise email and office apps market and Google seem to be chasing that cash with a bit more vigor these days.

Googles enterprise email offerings are very competitive.  On price alone they are hard to ignore.  You loose some of the functionality you get with something like Exchange and Outlook, but especially in todays market, it does put you in a place where you start wondering about whether the functionality is worth the extra cost. 

One gap in the email offering seems to be mobile services.  Services like Blackberry and WM push mail are ubiquitous in business today and will be important for business adoption.  Sure there’s a mobile GoogleMail site, and a client for Blackberry but having their own platform out there that can do push mail, run the core Google apps and provide a platform for third party apps is a very attractive piece of the overall solution.

The fact that few articles are comparing Andoid to WM really surprises me.  And if I was a WM product manager I’d be both happy and worried about that.  Happy because the market seems to be pitching Android against Apple.  Worried because no one is talking about my product.

Edit:  I just spotted a great review of the T-Mobile G1 and Android over on Engadget that gives a good description of Androids integration with the Google cloud.

Silverlight 2.0 Released

Tuesday, October 14th, 2008

Today MS have released Silverlight 2.0 out of beta.  Great news for me as I can now get it rolled out at work and get people trying out things like PhotoSynth and DeepZoom (we can’t really deploy betas!).  I’m really looking forward to seeing how people might use them. 

The installation is here and is available for PC and Mac and supports IE, Firefox and Google Chrome. 

An interesting note from the release material is that it seems like Apple are blocking a release for iPhone… I guess it gets in the way of their own plans?  What with Silverlight on its way to Windows Mobile and Nokia, and WM Mesh clients on their way too, I’m going to feel a little left out with my iPhone.

Given MS’s current marketing campaign if I were them I’d be tempted to build iPhone compatible clients anyway.  Then I’d show them working as much as possible and let Apple publicly deny them to users…

iPhone Apps

Monday, September 15th, 2008

Apps that I use day in day out…

Hahlo – not strictly an iPhone app, but the best mobile Twitter client that I’ve found.  It does everything I need of it (apart from maybe twitpic), it’s quick to use and looks pretty.  The only downside it that as it lives in Safari you occasionally get unwanted refreshes so you loose you place in the list of tweets.

Facebook – I’d pretty much stopped using Facebook before installing this app, but now I check it once or twice a day.  It just makes it so much easier to check for updates and messages.

Linked In – This app is much the same as the Facebook app, but perhaps slightly less well executed.  I have to say I use Linked In less, but it’s still a worthwhile app if you have an account.

Tris – I always was a fan of Tetris :)

Evernote – A fantastic tool, if you don’t have an account you should go and try it.  I love the way I can take a photo on the phone, it’s then uploaded to Evernote, OCR’d and indexed.  It makes recording notes from whiteboards so much easier, just take a photo then search for keywords. 

iPhone Second impressions

Monday, September 15th, 2008

A few weeks ago I posted up a few initial thoughts about my iPhone 3G.  Without reading back through the post, I think it’s fair to say that my opinions were mixed.  Although I loved the device itself, the silly battery life made it hard to use as a day to day phone.  Now I’ve had the iPhone for a few weeks I thought I’d jot down a few more thoughts.

So do I still like it…?  Yeah, I do.  It really is a great little device, and it’s really changed the way that I use my mobile.  I’ve used smartphones for email, calendar and contacts for years, but mobile browsing has always been something that I’ve done only when I needed to – like checking train times or something like that.  I guess at first cost was a barrier, but I’ve also realised that the general usability of the devices and the browsers played a big part.

Although the iPhone is physically bigger than something like the HTC Diamond, all that extra screen size makes it so much more usable for browsing or running applications.  I now spend much more time browsing when I’m on the move.

That’s not to say all is perfect on the browser front… Although the Safari browser on the iPhone is ok, for me it’s very much a love-hate relationship.  Yes it’s probably the best mobile browser so far, but it crashes faaaaaarrrrrrr to often for my liking, and the lack of support for flash etc is a real pain. 

The traditional mail, calendar and contacts tools are also pretty good.  For me the Calendar particularly stands out, as the interface is much better then the Windows Mobile equivalent.  Although I have seen a few ‘ghost’ appointments where previously re-scheduled meetings still appear in their original times on the iPhone, but not in Outlook or on WM.  Very odd, but repeatable on a number of iPhones at work.

I’ve also seen a slightly worrying security issue with the iPhone and Exchange Activesync…. I’m not going to post the details until I’ve had a chance to check it out with MS and Apple, but it’s a little weird to say the least.

Apart from that push email from exchange works very well indeed, though I’d still like to see a ‘working hours’ style option to set the hours that push email is working and when it should go to manual.  I used that feature on WM to both stop myself checking work email at weekends and save a bit of battery power over night.  It seems like a strange thing to leave out.

Other things I can think of… the lack of MMS doesn’t bother me too much as email or twitter do the job for me anyway… copy and paste – what were Apple thinking by leaving that out?!…  I’m also puzzled why I can’t record video… 

Overall I still really like the iPhone.  It really has changed the way I work for the better.  There are problems that Apple need to fix but I’m sticking with it… for now… :)

iPhone 2.1 Firmware

Saturday, September 13th, 2008

As promised Apple released v2.1 of the iPhone firmware yesterday.  I’ve upgraded mine, and so far so good.  I can’t say it’s ground breaking but it doesn’t seem to have made things any worse :)

The published updates are:

•  Decrease in call set-up failures and dropped calls
•  Significantly better battery life for most users
•  Dramatically reduced time to backup to iTunes
• Improved email reliability, notably fetching email from POP and Exchange accounts
•  Faster installation of 3rd party applications
• Fixed bugs causing hangs and crashes for users with lots of third party applications
•  Improved performance in text messaging
•  Faster loading and searching of contacts
•  Improved accuracy of the 3G signal strength display
•  Repeat alert up to two additional times for incoming text messages
•  Option to wipe data after ten failed passcode attempts
•  Genius playlist creation

In addition to those, there seem to be quite a few undocumented tweaks elsewhere.  I’ve noticed an option to disable the camera functionality – possibly useful for companies that operate in secure environments, though in my experience you’re just not allowed phones there.  There’s also some new icons and an extra ‘Load Earlier Messages’ button for SMS’s.

Hopefully Safari will crash a bit less, it time will tell.

Update:  Here’s a useful list of the undocumented additions: Linky

First impressions of an iPhone newbie

Thursday, July 31st, 2008

After a few weeks waiting, O2 finally shipped an iPhone 3G to me on Tuesday, so I’ve spent a good few hours fiddling with it over the past few days.  I thought I’d post up a few thoughts, really for my own benefit in keening some notes.

Compared to the Windows Mobile phones I’m used to, the iPhone setup, activation and registration was a real mess… With pretty much every other phone I’ve used you put in the sim, turn it on and that’s it.  I’m really not keen on this requirement to register the phone with iTunes before it can be used. 

For consumers it’s probably ok, but in an Enterprise do you really want to install iTunes on your (probably) managed desktops?  Personally I can do without iTunes and its MobileMe adverts etc for a work phone.  I’m reasonably sure I won’t be the only one either.  To be honest I don’t even bother with ActiveSync these days and just do everything over the air.  Apparently O2 have some managed services that might help here, and I’ll be looking at them as soon as possible.

The other slight problem was with O2, they managed to incorrectly activate the sim’s or something that lead to a 24 hour delay in activation.  It was only with the inside knowledge of our service manager here that we managed to identify and fix the problem.  Hopefully this was a one off issue with the two iPhones and sim’s they sent over, but if I’d been an end user I would not have been happy as O2 were initially insisting everything was fine and we had registered the phones incorrectly.

Now it’s all working though, I have to say the device itself is great.  Quite a few people have told me that it’s slower and less responsive than the original, but as a new user it seems fine to me.

The apps all work well, and the browsing experience is much better than on Windows mobiles – with the possible exception of the Opera browser on the HTC Touch Diamond

I’m also impressed with the App Store.  I found some great apps for twitter and Facebook, and I can’t wait to see what else appears over the next few months. 

Back to the work stuff… the setup of Exchange ActiveSync was nice and easy, and the interface for mail and calendars is nice to use.  It’s be good to see tasks etc added in, but I can live without those for now.

Although I’ve played with the configuration tools, I’ve not applied any profiles yet.  I’ll be doing that over the next few weeks though.

The big omission in my mind is the ability to set a window where push email is activated.  On my Windows phones I have push setup between 7am and 6pm and manual syncs during the evenings and weekends.  I find this is not only useful for separating work from home, but also saving battery life and data charges.

Speaking of battery life… Oh dear.  Now I’m not really a heavy user.  On my other phones I usually keep wifi and bluetooth off, just keeping email pushing down and doing the occasional bit of browsing.  Usually I go a day or two between charges on my S620

When I got the iPhone 2 days ago it was charged more or less all day – in that is was plugged into my laptop while we sorted out the activation problems.  Yesterday I turned it on at about 10am and it was dead by 3.30pm.  Admittedly I was busy playing with it and trying stuff out.  So I got home and charged it up again and turned it off over night. 

This morning I turned it on at 8.30ish to try out hahlo.com (a great twitter app)… looking at the usage stats it’s been on for 2 hour’s 33 minutes and I’m at ~40% battery.  Wifi, Bluetooth, GPS and everything else apart from 3G and push are off.  That’s really not good.  At all.

I’ve read that the battery life improves after a few charge cycles… if not, as much as I like it – and despite the the little problems I really do like it – I’ll have to send it back… if it can’t last a full day between charges its really no use to me :(

So overall… I really really like the iPhone 3G.  the interface and user experience is much nicer than the standard Windows Mobile phones I’m used to.  I’d like to spend some more time with a Touch Diamond as a comparison, but overall it’s streets ahead.  I’d also like to loose the iTunes requirement – in an Enterprise I just don’t think that’s on.  But… the battery life so far is a killer problem.  As it stands today, mine will be dead by noon.  But I do really like it. Lots.

Emailing iPhone configurations

Tuesday, July 29th, 2008

Yesterday I was having a conversation with someone about the iPhone configuration utility and heard a comment asking why the iPhone allows settings to be emailed to the device.  What they meant was that if your device is un-configured it wouldn’t have any email accounts to receive the settings – a chicken and egg kinda thing.

The simple answer is for ongoing maintenance of the config.  Sure it’ll be easier to deploy an initial setup using other means – the web for example.  But if you already have iPhones out in the field email should be a good delivery method for applying changes.

One thing to consider there though is training your users not to install configuration profiles that are marked as un-trusted, or that they are not expecting.  After all, anyone can download the config utilities and email out profiles.

iPhone Web Configuration Utility

Thursday, July 10th, 2008

Apple have just released the new configuration utilities for the new iPhones.  As I covered a few weeks ago, these will allow enterprises to develop specific configuration files for iPhones within their infrastructures.  It’s a very welcome move, like many businesses I’ve certainly seen a number of business requests for iPhones and the prospect of managing another platform could have been quite daunting.

iPhone Web Configuration Utility for Mac
iPhone Web Configuration Utility for Windows
iPhone Configuration Utility 1.0 Mac OS X

Each of these tools will allow you to create xml configuration files that can be either emailed to the devices or opened from the web browser.  The Configuration Utility 1.0 however can also track and install provisioning profiles and authorized applications, and capture device information including console logs.