{"id":13,"date":"2008-01-09T16:21:54","date_gmt":"2008-01-09T16:21:54","guid":{"rendered":"http:\/\/refraction.co.uk\/blog\/?p=13"},"modified":"2008-02-20T20:56:31","modified_gmt":"2008-02-20T20:56:31","slug":"what-does-ss-mean-to-the-customer","status":"publish","type":"post","link":"https:\/\/refraction.co.uk\/blog\/2008\/01\/09\/what-does-ss-mean-to-the-customer\/","title":{"rendered":"What does S+S mean to the customer?"},"content":{"rendered":"<p>This is my problem for the next few weeks&#8230;<\/p>\n<p>S+S and the other software and services initiatives from Google et al may well take away a fair chunk of the work needed to manage an effective IS service.\u00a0 If we can do that we can devote our efforts away from the day-to-day ops and into making a difference elsewhere.\u00a0 Sure there will still be challenges, but hopefully most of the operational overhead will be focused on service management and commercials than day-to-day technical design and admin.\u00a0 So&#8230;\u00a0 If I&#8217;m an enterprise customer planning my IS architecture for my business over the next few years what should I be thinking about?<\/p>\n<p>The first thing that comes to mind is the cloud where all these services will live&#8230;\u00a0 Where is it, and how do I get to it?\u00a0 How do my users authenticate to it?\u00a0 How is my information secured between the cloud and desktop?\u00a0 How do my customers feel about having their data in a cloud somewhere in Redmond or Mountain View?\u00a0 Might I be part of the cloud for my customers?\u00a0<\/p>\n<p>The software side shouldn&#8217;t too much of a problem (famous last words!)&#8230; getting software to people we can do, but the more I can move that into the cloud the happier I&#8217;ll be!<img loading=\"lazy\" decoding=\"async\" border=\"0\" width=\"1\" src=\"http:\/\/c.services.spaces.live.com\/CollectionWebService\/c.gif?cid=-5906009894435157610&amp;page=RSS%3a+What+does+S%2bS+mean+to+the+customer%3f&amp;referrer=\" height=\"1\" \/><img decoding=\"async\" width=\"0px\" src=\"http:\/\/c.live.com\/c.gif?NC=31263&amp;NA=1149&amp;PI=73329&amp;RF=&amp;DI=3919&amp;PS=85545&amp;TP=tombasham.spaces.live.com&amp;GT1=tombasham\" height=\"0px\" style=\"position: absolute\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is my problem for the next few weeks&#8230; S+S and the other software and services initiatives from Google et al may well take away a fair chunk of the work needed to manage an effective IS service.\u00a0 If we can do that we can devote our efforts away from the day-to-day ops and into &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/refraction.co.uk\/blog\/2008\/01\/09\/what-does-ss-mean-to-the-customer\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What does S+S mean to the customer?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,6,4],"tags":[35,21,34],"class_list":["post-13","post","type-post","status-publish","format-standard","hentry","category-ms","category-tech","category-work","tag-enterprise","tag-google","tag-ss","entry"],"_links":{"self":[{"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/posts\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/posts\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=13"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=13"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/refraction.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}