Posts Tagged ‘Activesync’

Back to work…

Sunday, January 4th, 2009

Despite my best efforts to catch the flu, it’s looking like Monday morning will bring with it my first working week of 2009 (booooo!).  It’s  set to be a busy start of the year, with quite a lot of projects and work carrying over from December.  As well as the big Enterprise Architecture project I’ve been working on there are a host of smaller things that will be taking up my time.

I’ll be following up with Apple and O2 on the iPhone Exchange ActiveSync issues we’ve been seeing.  Hopefully now we have some repeatable scenarios we can provide to Apple we’ll be able to help fix the issues.

There’s some ongoing work to streamline our supply chain for desktop (and laptop) computers.  This has been hanging around for months and although nothing is actually ‘broken’ there’s a general feeling that we can do even better.  We should be able to work with our suppliers to cut some slack from the supply process and with any luck cut some costs at the same time.  In truth this isn’t strictly my job anymore, but as it’s what I used to look after I’m giving the guys a helping hand.  Plus it should put us in really good stead for the Desktop/Windows 7 work we have pencilled in over the next year.

By far the most varied – and time consuming – chunk of work is the ongoing programme of work my team has put together for the remainder of the 2008 FY and 2009.  Ensuring the these projects make a successful transition from our drawing board into actual working projects is incredibly important.  Our project guys are all pretty good, but there’s a lot of projects to keep track of.  One thing we need to do better is to both better publicise – and ‘market’ -  the roadmap of work coming up (and it’s implications/benefits) and also ensure the we have a clearer view of the status of the programme and it’s component projects.  Again nothing is broken as such, but I’m a stickler for the details and making things better! :)  Fortunately some of this ties in nicely with the Enterprise Architecture so I should be able to bring it all together into something more consistent.

Hopefully I’ll be able to get my hands dirty in a few more technical projects this year as well.  Whilst I enjoy the higher level architecture work, I do miss the more immediate satisfaction of getting a script to run or seeing your freshly installed system work for the first time.  I won’t get too much time for this, but if I pick the right projects I’ll be able to get stuck in.  We’re doing some good work on the development side with Agile working, it’d be great to try and translate some of this into the more infrastructure related projects that are my background.

So a busy January awaits… It’s good fun work, but I’m still not looking forward to the alarm clock going off at 6am on Monday!

iPhone and Exchange Calendar Problems

Friday, December 12th, 2008

A couple of weeks ago I posted about some problems I’d been seeing with my iPhone not quite syncing all of the changes to my mailbox.  At work we’ve been doing a bit more investigation around this after we found that a few of the guys out in the business with iPhones were having similar problems. 

So far we’ve been able to identify and replicate some pretty significant issues with how the iPhone deals with calendars and mailboxes that have recurring meetings and delegates – i.e. someone like a personal assistant who also has access to a calendar and mailbox.   The end result is that people can end up with:

  • - Missing calendar entries on their phone (even though they exist in Outlook)
  • - Calendar entries on their phone for deleted/cancelled meetings
  • - Multiple calendar entries for the same meeting

Having seen this happen it can be pretty frustrating for the end users.  These particular problems will only effect a fairly limited number of people – how many people have PA’s and deligates?  But those that do tend to be relatively senior. 

There are some known issues with how the Activesync protocol deals with delegates in Exchange 2003, but the iPhone seems to have more problems with it than other Exchange Activesync clients. 

There is some mention of this problem on the Apple support forums, but no information about a fix.  Hopefully now that we have some repeatable scenarios we can help resolve the problem.

(Cheers to the guys at work who did the testing!)

iPhone’s ActiveSync not quite as active as you’d expect?

Tuesday, November 11th, 2008

Does anyone else have the problem of their iPhone not always syncing changes between itself and Exchange? 

I’ve noticed that the mailbox on my iPhone doesn’t always pick up on changes that I might make on my Outlook client or Webmail.  So for example at the moment my iPhone is showing 10 new meeting invitations that I have already accepted and replied to.  I’ve also just had to re-read 14 emails to stop them being highlighted as unread.

It seems an odd problem to me… but a few people here have found the same.  I thought I would see if anyone else had noticed this (it could be our instance of exchange?)

iPhone Web Configuration Utility

Thursday, July 10th, 2008

Apple have just released the new configuration utilities for the new iPhones.  As I covered a few weeks ago, these will allow enterprises to develop specific configuration files for iPhones within their infrastructures.  It’s a very welcome move, like many businesses I’ve certainly seen a number of business requests for iPhones and the prospect of managing another platform could have been quite daunting.

iPhone Web Configuration Utility for Mac
iPhone Web Configuration Utility for Windows
iPhone Configuration Utility 1.0 Mac OS X

Each of these tools will allow you to create xml configuration files that can be either emailed to the devices or opened from the web browser.  The Configuration Utility 1.0 however can also track and install provisioning profiles and authorized applications, and capture device information including console logs.