A few months ago MS announced that it was going to cut off the DRM servers that support the old MSN Music service, effectively limiting what people could do with the music they had paid for.
It turns out that they’ve now changed their mind and decided to keep the servers going until 2011… so all the bad press was for nothing. I seem to remember saying at the time that it was crazy!
As Joe Wilcox says over on Microsoft Watch, it would have been easy for MS to turn this in to a PR win. Why not give the people who were effected credit on Zune Marketplace? MS do know how to do customer service when they need to but it just doesn’t seem as pervasive as it should be. It’s a shame.