This is my problem for the next few weeks...
S+S and the other software and services initiatives from Google et al may well take away a fair chunk of the work needed to manage an effective IS service. If we can do that we can devote our efforts away from the day-to-day ops and into making a difference elsewhere. Sure there will still be challenges, but hopefully most of the operational overhead will be focused on service management and commercials than day-to-day technical design and admin. So... If I'm an enterprise customer planning my IS architecture for my business over the next few years what should I be thinking about?
The first thing that comes to mind is the cloud where all these services will live... Where is it, and how do I get to it? How do my users authenticate to it? How is my information secured between the cloud and desktop? How do my customers feel about having their data in a cloud somewhere in Redmond or Mountain View? Might I be part of the cloud for my customers?
The software side shouldn't too much of a problem (famous last words!)... getting software to people we can do, but the more I can move that into the cloud the happier I'll be!
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